Terms and Conditions

PAYMENT METHODS

Credit Card

We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.

Credit Card Restrictions

Menta Watches retains the right to refuse credit card purchases at any time and is subject to Menta Watches’ approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Menta Watches also retains the right to charge any customer credit card on file to pay for overdue accounts.

PayPal

You can log in to your PayPal account to select a payment method you have available through PayPal. If you do not have a PayPal account, you can sign up for one at paypal.com.

Bank Wire

Details will be provided upon request. We cannot ship until bank wires have been confirmed and funds have been received by our banking institution. Please fax us a copy of the wire transaction provided by your bank to speed up this process and help track your incoming wire. E-mail info@mentawatches.com for bank wire details. 

Checks

All checks, including cashier’s checks and money orders, must clear before any orders or merchandise can be sent out. There is a 5 to 7 business day hold placed on all checks received.

Payment Terms

All orders are subject to 1% interest charge per month if not paid within terms.

ORDERS/ACCEPTANCE BY MENTA WATCHES

Menta Watches reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Menta Watches, your order shall not be deemed accepted by Menta Watches until Menta Watches’ shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.

WARRANTY

Menta Watches warrants that all watches are original as described, authentic, and in good, working order.  As the products for sale tend to be very old and temperamental, we do not provide extended service warranties.  Further, Menta Watches does not overhaul movements, unless necessary or otherwise noted.

INTERNATIONAL ORDERS

Credit Card

We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.

Import Duties and Tax

Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Duties and tax for warranty and damage replacement items

Even though you may have paid shipping, taxes or duty on your original order, it is important to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Restrictions

Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.

Undeliverable/Rejected Packages

If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to Menta Watches for any reason, we are not responsible for the shipping costs.

Damaged Packages

If your package is damaged, you MUST contact us within 3 days from delivery via e-mail at info@mentawatches.com

Please be aware that the watches sold here are susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Menta Watches is not responsible for any denied shipping claims.

SHIPPING AND DELIVERY TIMES

Signature Required

In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. Any packages that require rerouting will be charged $10.00.

New, in-stock, items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. All packages shipped within the US are shipped via FedEx or UPS Standard Overnight, and international packages are shipped via FedEx international priority.

CANCELLATION POLICY

In-stock items normally ship within 24-48 hours after an order has been placed. We will accept cancellation of your order for items that have not shipped. Once the items are shipped, no cancellation will be accepted.

RETURN POLICY

All sales are final.  However, if an item arrives not as described, grossly misstated, or not in working order, you shall be entitled to return said item for a full refund.

TAXES

Menta Watches collects sales tax for shipments within the state of Florida. Contact us directly for details.

CHOICE OF LAW

This Agreement has been executed and delivered in the State of Florida and shall be governed by and construed and enforced in accordance with the laws of the State of Florida. Menta Watches reserves the right to change our terms and conditions without written or expressed notice.